Field service has never been so simple
Whether it is on a customer site or en route from one location to the next:
Our NEO Mobile Suite gives technicians an overview of all customer, order and machine data at all times and allows them to feed back to the SAP system in real time. This means materials can be ordered on an ad hoc basis, maintenance orders resolved and the cases closed.
The NEO Mobile Suite is considered THE mobile solution for technicians. It is simple to operate and has a customisable interface.
Flexible planning thanks to direct communication
If plans are changed at short notice, the technician receives a push notification. This function guarantees the direct line between the scheduler and the technician and ensures a flexible service or maintenance process.
Particularly simple handling using SAP Fiori
As well as reduced service times and optimised materials management, technicians can also benefit from the simple and easy handling of the NEO Mobile Suite using the customisable user interface based on SAP Fiori.
Integration of smart technologies
The NEO Mobile Suite incorporates innovative technologies including voice control, intelligent image recognition, augmented reality, etc. This makes the benefits of digitalisation worthwhile for users and makes their everyday lives easier.
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Mobile customer service with real-time data
Our NEO Mobile Suite gives your technicians simple access to SAP data in real time. Order and message data can be recorded on-site, stock levels queried, master data amended and tamper-proof signatures processed. Features such as push notifications and live video support direct communication between technicians and schedulers.
The NEO Mobile Suite allows you to coordinate service calls efficiently, guarantee data quality and ensure customer satisfaction.
NEO Mobile Suite – all around the world
More than 30,000 mobile service and maintenance technicians use the NEO Mobile Suite on a daily basis.
Fault-free data for maintenance
With the NEO Mobile Suite, you can map your maintenance on a mobile basis in online and offline scenarios. Your maintenance engineers can use the device of their choice to access all the important information right next to the machine. This risk of transmission errors is minimised. The direct data access also increases the throughput time of your maintenance processes. The NEO Mobile Suite also includes intelligent spare parts management by means of image recognition and automatic stock queries.
Lightning speed data transfer at FairNetz GmbH
In order to prevent long synchronisation times, FairNetz GmbH took the fact support was ending on its previous mobile solution as an opportunity to implement the NEO Mobile Suite from the cloud. Based on agile project work, we were able to implement all the customer-specific requirements and massively reduce service times at the same time. Find out about the whole project here.
Remote service: Virtual on-site support
With the help of augmented reality and remote service, you can guarantee high levels of expertise for every service call and thus increase your first-time fix rate. NEO Expert Service gives your technicians access to the knowledge of experienced experts working in the internal team. Communication is via special data glasses which can show manuals, circuit diagrams, etc. or even chat and video functions. NEO Expert Service increases your productivity and secures expert knowledge within the company.
Do you have any questions?
Contact our field service expert Alexander Wassiltschenko, Head of SAP Customer Service and Asset Management.
