First-class service with NEO Mobile Suite

NEO Mobile Suite, our mobile service solution, allows you to offer high-quality customer service. The application provides your field technicians with all the important information they need on the end device of their choice, be it customer, order or machine data. This means customer enquiries can be processed and closed and you can increase the productivity of your service team.

Intelligent spare parts management to give a “view into the store”, push notifications and augmented reality applications for simple communication and context-sensitive voice controls make everyday work easier for your technicians.

Requirements of different interest groups

Service peer groups

Various stakeholders are involved in the service process, and they all have different requirements.

  • Your customers want 24/7 contact options and quick feedback.
  • When in the field, technicians need all the requisite information on customers, service calls and machines.
  • For schedulers, an overview of the whole service process is indispensable.
  • Subcontractors involved in the service process also need access to specific information.

We have developed and customised the NEO Mobile Suite to meet these requirements.

The 6 most important functions of NEO Mobile Suite

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Transparent

Transfer, recording and editing of all the information required for the service call, whether it is customer data, service call data or machine data.

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System-neutral

Windows, Android, iOS, offline, online or hybrid, the NEO Mobile Suite supports all device types and scenarios.

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SAP Fiori-based

The user-friendly mobile launchpad can be adapted to your requirements and processes at any time.

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Communicative

Technicians, schedulers and service experts can communicate with one another via push notifications, chat, video or augmented reality.

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Process-optimised

Intelligent image recognition and a built-in order process support spare parts management.

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Promotes sales

Systematic recording of competitor products on the customer site, transfer of data to sales.

Integration of NEO Mobile Suite into the service process

Thanks to its use of modern technologies, the NEO Mobile Suite integrates perfectly into the service process. Technicians can query all service information using voice controls, receive suggestions for the best route to the service location and find out about the weather in advance. Once on site, they can automatically query stock levels, process order data and reduce the error risk as data is transferred directly into SAP. If plans are changed, the technicians receives all information directly from the scheduler via a push notification. If they run into difficulties, the experts in the office are there to help via chat and video.

More about the 360° service process

Do you have any questions?

Contact our mobile service expert: Alexander Wassiltschenko, Head of SAP Customer Service and Asset Management, will be happy to advise you about the NEO Mobile Suite.

Alexander Wassiltschenko von Axians
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