Remote service: On-site expertise
There can be various different reasons for an unsifficient first-time fix rate, including poorly qualified technicians or language barriers when maintenance work is carried out abroad. NEO Expert Service supports your technicians on site using augmented reality and remote service.
Manuals, technical documentation and circuit diagrams are projected directly onto the machine using special data glasses. Technicians also have the option of communicating directly with internal experts via chat or video links. The recordings can be saved to a knowledge-base and made available to other employees. This ensures documentation is 100 % tamper-proof.
Three applications for NEO Expert Service
Experienced experts support new employees
If a new colleague encounters a problem when repairing a machine, someone on the internal team with more experience can be brought in to help via video link. They can identify the cause of the problem and help their younger colleague until the job is finished.
Support in any language
If machines and equipment need to be maintained abroad, there can be language issues. NEO Expert Service can be linked to translation software to provide real-time chat protocols in the required language.
NEO Expert Service ensures that the data glasses automatically display warnings for high-risk processes, thus making sure that the technician is careful. This reduces errors.
Do you have any questions?
Contact our remote service expert Alexander Wassiltschenko, Head of SAP Customer Service and Asset Management.