Quick and easy scheduling
Among the most important requirements for modern scheduling are short throughput times, deadline accuracy and low stock levels. With NEO Schedule, you can design your SAP-based coordination system to be completely transparent and increase your first-time fix rate by up to 50 %.
Thanks to the graphical planning tables, you have an overview of all the important SAP service data in real time and can operate message data, map views, GANTT charts, etc. in parallel in multi-monitor mode. Orders can also be dragged and dropped to move them. Best-fit suggestions based on technician qualifications, distance form service location and traffic data make coordination easier.
Thanks to the real-time data available and the intuitive field planning, the order picker can react flexibly to unexpected events and inform the technician who is on the road via push notifications.
Role systems allow subcontractors to be integrated into NEO Schedule, allowing scheduling of the technicians to be carried out by a partner. All the data is recorded centrally in SAP.
SAP KPIs at a glance
NEO Schedule records all important KPIs, such as workload for each employee or team, deadline accuracy for order delays, warnings, etc. and displays it in dashboards.
The direct line to the technician in the field
Flexible design of service planning is only a benefit if permanent communication between the scheduler and the technician can be guaranteed and any unforeseen changes can be forwarded immediately. This is why we link NEO Schedule with NEO Mobile Suite, our mobile solution for field technicians. In the app, schedulers can reach technicians at any time via a push notifications or call integration in order to inform them about new plans. The short response times result in satisfied customers and give a real competitive edge.
Do you have any questions?
Contact our resource planning expert Alexander Wassiltschenko, Head of SAP Customer Service and Asset Management.