How to improve your customer relationships
Self-service portals get customers involved and reduce company costs. In practice, this means: Customers have access to the important information they need around the clock. At the same time, you can play personalised content and utilise potential for cross-selling and up-selling, for example.
Slimline processes thanks to smart technologies
When it comes to services, customers expect quick responses to their enquiries. Chat-bots and other communication tools in the Service Portal can also help filter and prioritise customer enquiries and thus enable quick responses.
Provide access to important information
Your customers have a need for fast solutions to resolve their cases. With a Self Service Portal, you are giving them round-the-clock access to all the important information. This saves time for your team, who would otherwise have to process these enquiries manually.
Ensuring customer loyalty
Self service takes the strain off your team: Your customers can access all data and selected functions online on an on-demand basis. They can even report error messages independently, thus saving you some of the work.
The 6 most important functions of NEO Service Portal
The NEO Service Portal has over 50 pre-defined APIs to SAP and non-SAP systems. It can reflect both internal processes and external applications.
The Amazon effect
You can offer automatic cross-selling and upselling options in the NEO Service Portal. Suggestions such as “you might also be interested in this” means no potential sales are missed.
Based on SAP Fiori, our NEO Service Portal provides a customisable front end and a high level of user-friendliness.
Incorporates different modules
If the customer creates a ticket, a message is triggered in SAP. The resulting order is assigned to a technician by the scheduler. The service data is also used for preventative analysis.
Social media integration
This is no new thing in B2C: Anyone making a purchase online can share it with their contacts on social networks. The NEO Service Portal brings this trend to the B2B sector.
The customer-specific information in the Service Portal increases the success of your marketing campaigns. Messages can be targeted based on the interests of your contacts.
Do you have any questions?
Contact our expert in customer service processes Stefan Labenski, General Manager, Product and Innovation Management.