Belimed AG Logo

Fully integrated: Mobile customer service

Previously, customer service processes had been organised differently in each country: while the German subsidiary worked with a solution developed on Microsoft Dynamics, the Swiss organisation used Excel. As a result, the process up to invoicing could take weeks.


End-to-end customer service & technician disposition at Hörmann

100 sales locations worldwide, more than 800 globally deployed service technicians as well as products that are sold frequently. This leads to a complex service structure. With the help of end-to-end customer service, however, Hörmann can easily meet these requirements.


FairNetz Gmbh Logo

Data transfer in seconds: mobile maintenance for network operators

FairNetz GmbH was looking for a workforce management solution to aid employee coordination. The NEO Mobile Suite offers simple handling and fast synchronisation.


Koenig Neurath Logo

Migration of standalone solutions to SAP CRM and NEO Mobile Suite

One of the key success factors for König + Neurath AG is a tradition of close customer relationships, but these could no longer be supported in a contemporary way by the CRM system used.


Löwen Entertainment Logo

NEO Mobile Suite ensures efficient processes

LÖWEN Entertainment wanted to introduce a mobile workforce management system. The company was looking for a seamless solution.


Stadtwerke Bielefeld Logo

Fitters are now mobile as a matter of course

Nine years ago, Stadtwerke Bielefeld considered “mobile maintenance” for the first time. Today, there is electronic support for 90 percent of all mobile processes.


Logo DB Wartung

Standardised maintenance planning – quick, easy and user-friendly

Instead of Excel, the area managers of DB Station&Service AG are now using an intelligent cycle planning tool (CPT) based on SAP Fiori customized to their requirements for annual maintenance planning and underground management.


Viessmann Logo

Viessmann speeds up its global technical customer service.

The requirement was for a consistent workflow for order processing. In order to achieve this, Viessmann began mapping all processes consistently using the NEO Mobile.