Previously, customer service processes had been organised differently in each country: while the German subsidiary worked with a solution developed on Microsoft Dynamics, the Swiss organisation used Excel. As a result, the process up to invoicing could take weeks.
100 sales locations worldwide, more than 800 globally deployed service technicians as well as products that are sold frequently. This leads to a complex service structure. With the help of end-to-end customer service, however, Hörmann can easily meet these requirements.
FairNetz GmbH was looking for a workforce management solution to aid employee coordination. The NEO Mobile Suite offers simple handling and fast synchronisation.
One of the key success factors for König + Neurath AG is a tradition of close customer relationships, but these could no longer be supported in a contemporary way by the CRM system used.
LÖWEN Entertainment wanted to introduce a mobile workforce management system. The company was looking for a seamless solution.
Nine years ago, Stadtwerke Bielefeld considered “mobile maintenance” for the first time. Today, there is electronic support for 90 percent of all mobile processes.
Instead of Excel, the area managers of DB Station&Service AG are now using an intelligent cycle planning tool (CPT) based on SAP Fiori customized to their requirements for annual maintenance planning and underground management.
The requirement was for a consistent workflow for order processing. In order to achieve this, Viessmann began mapping all processes consistently using the NEO Mobile Suite.