Belimed AG Logo

Fully integrated: Mobile customer service

Previously, customer service processes had been organised differently in each country: while the German subsidiary worked with a solution developed on Microsoft Dynamics, the Swiss organisation used Excel. As a result, the process up to invoicing could take weeks.

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End-to-end customer service & technician disposition at Hörmann

100 sales locations worldwide, more than 800 globally deployed service technicians as well as products that are sold frequently. This leads to a complex service structure. With the help of end-to-end customer service, however, Hörmann can easily meet these requirements.

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FairNetz Gmbh Logo

Data transfer in seconds: mobile maintenance for network operators

FairNetz GmbH was looking for a workforce management solution to aid employee coordination. The NEO Mobile Suite offers simple handling and fast synchronisation.

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Koenig Neurath Logo

Migration of standalone solutions to SAP CRM and NEO Mobile Suite

One of the key success factors for König + Neurath AG is a tradition of close customer relationships, but these could no longer be supported in a contemporary way by the CRM system used.

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Löwen Entertainment Logo

NEO Mobile Suite ensures efficient processes

LÖWEN Entertainment wanted to introduce a mobile workforce management system. The company was looking for a seamless solution.

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Stadtwerke Bielefeld Logo

Fitters are now mobile as a matter of course

Nine years ago, Stadtwerke Bielefeld considered “mobile maintenance” for the first time. Today, there is electronic support for 90 percent of all mobile processes.

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Logo DB Wartung

Standardised maintenance planning – quick, easy and user-friendly

Instead of Excel, the area managers of DB Station&Service AG are now using an intelligent cycle planning tool (CPT) based on SAP Fiori customized to their requirements for annual maintenance planning and underground management.

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Viessmann Logo

Viessmann speeds up its global technical customer service.

The requirement was for a consistent workflow for order processing. In order to achieve this, Viessmann began mapping all processes consistently using the NEO Mobile Suite.

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